🔒 Your privacy matters to us. This policy explains how TezzSoft ("we", "us", "our") handles your personal data when you visit our website or use our services. We never sell your personal data to third parties.
1. Overview
TezzSoft ("Company", "we", "us") is a software development company registered in India, with our principal place of business at Patna, Bihar, India. This Privacy Policy applies to our website at www.tezzsoft.com, our web applications, mobile applications, and all services we provide.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue using our services.
2. Information We Collect
2.1 Information You Provide Directly
- Contact forms: Name, email address, phone number, company name, and project details
- Account registration: Username, email address, and password (hashed)
- Project onboarding: Business information, technical requirements, and documents you share
- Payments: Billing address and transaction references (we do not store card numbers — payments are processed by secure third-party gateways)
- Communications: Email, WhatsApp, and support chat messages
2.2 Information Collected Automatically
- Log data: IP address, browser type, operating system, referring URLs, pages visited, time spent
- Device information: Device type, screen resolution, unique device identifiers
- Cookies and tracking: Session cookies, analytics cookies, preference cookies (see Section 5)
2.3 Information from Third Parties
- Analytics data from Google Analytics
- LinkedIn or other professional network data when you contact us via those platforms
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide project consultations
- To deliver the software development services you've contracted us for
- To send project updates, invoices, and support communications
- To improve our website and services through analytics
- To send relevant service updates, case studies, or newsletters (with your consent — unsubscribe at any time)
- To comply with legal and regulatory requirements
- To detect and prevent fraud, abuse, or unauthorized access
We do not use your data for automated decision-making or profiling that produces legal effects.
4. Sharing Your Data
We do not sell, trade, or rent your personal information to third parties. We may share data only in these limited circumstances:
- Service providers: Trusted tools like Google Analytics, hosting providers (AWS/GCP), email services — only to the extent necessary to provide services, under confidentiality agreements
- Legal requirements: If required by law, court order, or government authority in India or jurisdictions where we operate
- Business transfer: In the event of a merger, acquisition, or sale of assets — you will be notified
- With your consent: For portfolio display, case studies, or testimonials — only with explicit written permission
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your experience. We use:
- Essential cookies: Required for the website to function (cannot be disabled)
- Analytics cookies: Google Analytics to understand how visitors use our site (can be opted out)
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings or use Google's opt-out tool at tools.google.com/dlpage/gaoptout. Note that disabling cookies may affect website functionality.
6. Data Security
We implement industry-standard security measures to protect your personal data:
- All data transmitted to and from our website is encrypted via HTTPS (TLS 1.3)
- Passwords are hashed using bcrypt — we never store plain-text passwords
- Access to personal data is restricted to authorised team members who need it to do their job
- Our servers are hosted on enterprise cloud platforms (AWS/GCP) with intrusion detection and 24/7 monitoring
- We conduct regular security reviews and vulnerability assessments
While we take every reasonable precaution, no data transmission over the internet is 100% secure. If you suspect a security breach, please contact us immediately at security@tezzsoft.com.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact/enquiry data: 2 years from last contact, or until you request deletion
- Client project data: Duration of the project + 5 years for legal and accounting compliance
- Analytics data: 26 months (Google Analytics default)
- Financial records: 7 years as required by Indian tax law (IT Act)
After the retention period, data is securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to correction: Request correction of inaccurate or incomplete data
- Right to deletion: Request deletion of your personal data ("right to be forgotten")
- Right to portability: Receive your data in a machine-readable format
- Right to object: Object to processing of your data for marketing purposes
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, email us at privacy@tezzsoft.com. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.
10. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify active clients via email
- Post a notice on our website homepage for 30 days
We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Privacy Officer: